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Collector in Huntington Beach, CA at Nuvision Credit Union

Date Posted: 7/5/2018

Job Snapshot

Job Description

Pay Range: $17.19 - $21.49/hour

This position is responsible for the timely collection of delinquent accounts. Works within the established department policies and procedures to ensure that the credit union’s delinquency ratio is within parameters established by management. Adds value to the credit union by reviewing delinquent accounts and taking the appropriate action necessary to insure the credit union receives payments.  Appropriate action taken at the appropriate time reduces credit union losses.             

Responsibilities

  • Reviews and works assigned delinquent accounts and charge-offs.
  • Contacts Delinquent accounts by phone and mail.
  • Advises and counsels members of necessary actions and strategies for debt repayment.
  • Ensures documentation of all work done is accurate and complete.
  • Recommends, assigns and follows up on vehicles for repossession.
  • Conducts skip tracing for locating members as necessary.
  • Makes recommendations for extensions or deferments.
  • Assist with the monthly charge-off and loss recovery report as needed.
  • Stays current on collections process knowledge, legal/regulatory requirements and trends.
  • Supports and participates in continuous improvement activities.

Job Requirements

Qualifications

  • Must possess 1 year of hands on collection experience, dealing with real estate, secured and unsecured loans (auto loans). Credit Union or Banking experienc is preferred.
  • Must have a strong background in the Fair Debt Collection Practice Act.
  • Must have working knowledge of Microsoft Office and products including: Word, Excel and Outlook.
  • Must have good customer service and communication skills.
  • High School Diploma or GED Required. Formal education in business administration or related field preferred.