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Credit Card Manager in Huntington Beach, CA at Nuvision Credit Union

Date Posted: 10/10/2018

Job Snapshot

Job Description

Pay Rate: $73,383.49 - $91,729.36 / annually

This role will effectively execute product management, market research and lifecycle marketing for our credit/debit card portfolio to achieve organizational goals and objectives. Charged with innovation and development of new products, this role develops and drives the strategic vision and realization of results. Directs and utilizes predictive modeling and market research resources to quantify opportunities and develop business justifications for initiatives.                                                                                                                                   


  • Direct responsibility for the entire portfolio of credit card balances including pricing strategy and profitability, always maintaining credit risk within the parameters of our risk appetite, and objectives as stated in our annual business plan as well as Strategic Plan.

  • Proactively address both short term and projected long term purchase volume and revenue variances within the line of business. Identify and validate possible reasons for variances through engaging the Data Science team, develop appropriate reporting and data analysis, conduct research with cardholders, etc. Develop actionable initiatives to successfully address variances.

  • Assess the effectiveness of the credit card/debit portfolio in delivering against diverse cardholder needs, relative to the competitive landscape. Manage existing product lines and develop strategy and prioritization for growth. Keep strong pulse on changing cardholder preferences and industry trends to identify opportunities to develop new products or enhance positioning, pricing, promotion, and benefits of existing products.

  • Drive flawless execution of new credit card/debit product launches. Define credit card/debit product requirements and rollout plan, based on cardholder insights, knowledge of competitive and industry trends, and financial goals. Serve as the Project Sponsor/Owner and work with project management professionals to create and manage project plans, addressing necessary IT, marketing, channel and compliance components.

  • Develop and collaborate on new credit card/debit product, channel, and business partner proposals: from initial ideation through performance evaluation for the effects on growth, effectiveness and business profitability.

  • Lead the strategic planning unit on vision and value proposition within the Commerce Super-Community framework. Maintaining and evolving the value proposition to remain relevant to cardholders.

  • Partner closely with other line of business resources: Systems, Finance, Risk, Compliance, Legal and IT teams where appropriate to execute new programs.

  • Monitor key performance indicators and regularly report portfolio performance to senior management. Bring forth new ideas and initiatives to address key opportunities/risks. Develop compelling business plans to obtain management support and funding.

Job Requirements


  • 4-6 years of credit card/debit management and cardholder lifecycle management; building promotional programs; leading cross-functional teams to pilot/test, measure and implement new products.

  • 4-6 years of experience with direct to consumer marketing in the banking industry or combination of consumer packaged goods plus other industries. Understanding of integrated marketing campaigns involving direct mail, email, and online marketing with statistical measurement of results by a data scientist team.

  • Experience creating and managing innovative, leading-edge programs with proven results.

  • Strong knowledge of American Express, Discover, Visa or MasterCard network/association including applicable laws, rules and regulations.

  • Advanced proficiency in computer software applications including spreadsheets, word processing and presentation software

  • Predictive modeling experience is required as well as a complete understanding of Card Networks and Compliance practices.

  • Profit and Loss Analysis. Strong strategic planning, marketing and project management skills.

  • Creative mind, with ability to think outside of the box and challenge institutional assumptions while ensuring projects are prioritized and focused on achieving key business results.

  • Strong internal and external relationship management skills. Comfort in working with senior executives. Excellent written and oral communication skills. Demonstrated experience identifying creative and innovative solutions to overcome challenges.

  • Requires a Bachelor’s degree in related field or a combination of education and experience which provides a level of skill and knowledge necessary to satisfactorily perform the essential job functions. MBA is preferred.