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FT Member Service Representative 2 - Lakewood Branch in Lakewood, CA at Nuvision Credit Union

Date Posted: 10/10/2018

Job Snapshot

Job Description

Pay Range: $13.94 - $17.43 per hour

The MSR 2 position exists in branches having a cash operation. Under general supervision, the MSR 2 performs a wide variety of duties relating to handling member transactions including but not limited to; receiving and disbursing funds, posting deposits and loan / VISA payments, making account transfers, redeeming bonds, issuing travelers checks and money orders, making cash advances, recommending other products and services, performing all types of withdrawals, account maintenance, and opening savings, checking, money market and certificate of deposit accounts (excluding trust and IRA accounts). The MSR 2 is comprehensively cross-trained to provide plastic card services such as; issuing temporary cards, re-pinning existing cards, and ordering new cards. An MSR 2 maintains records of various sale transactions such as; traveler’s checks, money orders, cash advances, and balances a daily cash drawer. MSR 2 ensures member transactions are processed in an accurate and timely manner to make sure that Credit Union member service objectives are achieved. The MSR 2 may also be called upon to assist with training new MSRs and assist with daily balancing. Cross-sells all other products and services to include MFS (Investment Services), First Mortgages, and Autoland (auto loans). The value the MSR 2 position adds to the organization is it allows for in-person, personalized service and provides opportunities to conduct needs-based sales using referrals for other Credit Union products and services that support various production goals.                                                                                                             

Responsibilities:

  • Performs various duties including; receiving and disbursing funds, posting deposits and loan payments, transfers, bonds, travelers checks, money orders, cash advances, and all types of withdrawals (cash and checks).
  • Opens savings, checking, issue temporary checks, money market, and certificate of deposit accounts, as needed.
  • Processes plastic card services such as issuing temporary cards, repining existing cards and ordering new cards.
  • Performs a wide variety of account maintenance such as; change of address, and name change.
  • Recommends other products and services appropriately with each member transaction.
  • Required to complete monthly compliance training and all other credit union training offered to MSRs.
  • Balances cash drawer.
  • Supports and participates in continuous improvement activities.
  • Represents the Credit Union in a positive and professional manner.
  • Other related duties as assigned.

 Qualifications:

  • 12 months of MSR experience is required. 24 months prior MSR experience is preferred.
  • Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations is preferred.
  • Comprehensive knowledge of all deposit account products and all services is required.
  • Basic knowledge of all applicable Federal, State and NCUA regulations.
  • Demonstrated ability to operate office machines to include; copier, I0-key and PC.
  • Demonstrated ability to follow written and verbal instructions.
  • Basic math skills (adding cash).
  • Excellent verbal / written communication, problem solving, member service, and organizational skills. Attention to detail.
  • Must present a professional demeanor.
  • Must have the ability to compute interest on savings, loans, and certificates.
  • Knowledge of Word and Outlook is required.
  • Must be able to lift up to 40 lbs (cash drawer / coin), bend, stand and stoop.

Job Requirements

Qualifications:

  • 12 months of MSR experience is required. 24 months prior MSR experience is preferred.
  • Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations is preferred.
  • Comprehensive knowledge of all deposit account products and all services is required.
  • Basic knowledge of all applicable Federal, State and NCUA regulations.
  • Demonstrated ability to operate office machines to include; copier, I0-key and PC.
  • Demonstrated ability to follow written and verbal instructions.
  • Basic math skills (adding cash).
  • Excellent verbal / written communication, problem solving, member service, and organizational skills. Attention to detail.
  • Must present a professional demeanor.
  • Computer Literate.
  • Must have the ability to compute interest on savings, loans, and certificates.
  • Knowledge of Word and Outlook is required.
  • Must be able to lift up to 40 lbs (cash drawer / coin), bend, stand and stoop.